Comments on: Ryanair’s Take On Customer Service – A Lesson for us all! http://cottageblogger.com/2009/02/ryanairs-take-on-customer-service-a-lesson-for-us-all/ Rental Resources for Vacation Home Owners Mon, 08 Mar 2010 19:58:04 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Carolyn http://cottageblogger.com/2009/02/ryanairs-take-on-customer-service-a-lesson-for-us-all/comment-page-1/#comment-1377 Carolyn Wed, 22 Jul 2009 22:27:45 +0000 http://cottageblogger.com/cottage-rental-basics/ryanairs-take-on-customer-service-a-lesson-for-us-all#comment-1377 Ryan Air very much has the attitude that if you have a problem with its third-world business practices, you must be stupid. We followed all of their rules for online check-in and accessing boarding passes only to be told that we didn’t have a firm enough grasp of the English language to have done it correctly and therefore they were going to charge us 40 euros. Then they claimed our bags were overweight and charged us 15 euros per kilo. This turned out not to be accurate — at check-in for our Delta flight two hours later in Madrid we learned our bags were only 1 kilo over the limit. Given that even a bankrupt airline such as Delta prefers having customers as opposed to having no customers, pissing them off and treating them like idiots, Delta allowed us to shift out belongings from suitcase to suitcase so as not to be charged extra. We also were charged for two bags we didn’t have and were not allowed priority boarding, for which we had already paid. All in all, it was a disaster, and I will never fly Ryan Air again, nor allow anyone I care about to be their customer. That would include all people who believe in human dignity and decency. On the flight, it was freezing, and even with my daughter’s teeth chattering we were simply told in a cold, dispassionate voice that they had no blankets. Ryan Air very much has the attitude that if you have a problem with its third-world business practices, you must be stupid. We followed all of their rules for online check-in and accessing boarding passes only to be told that we didn’t have a firm enough grasp of the English language to have done it correctly and therefore they were going to charge us 40 euros. Then they claimed our bags were overweight and charged us 15 euros per kilo. This turned out not to be accurate — at check-in for our Delta flight two hours later in Madrid we learned our bags were only 1 kilo over the limit. Given that even a bankrupt airline such as Delta prefers having customers as opposed to having no customers, pissing them off and treating them like idiots, Delta allowed us to shift out belongings from suitcase to suitcase so as not to be charged extra. We also were charged for two bags we didn’t have and were not allowed priority boarding, for which we had already paid. All in all, it was a disaster, and I will never fly Ryan Air again, nor allow anyone I care about to be their customer. That would include all people who believe in human dignity and decency. On the flight, it was freezing, and even with my daughter’s teeth chattering we were simply told in a cold, dispassionate voice that they had no blankets.

]]> By: Flights to France http://cottageblogger.com/2009/02/ryanairs-take-on-customer-service-a-lesson-for-us-all/comment-page-1/#comment-1193 Flights to France Thu, 09 Apr 2009 06:00:11 +0000 http://cottageblogger.com/cottage-rental-basics/ryanairs-take-on-customer-service-a-lesson-for-us-all#comment-1193 It's good to hear that you have willingness to provide a good and reliable customer service. The fact which you have raised against the visitor of your site is true in most of the cases. It happens really that people don't follow the proper instruction to search a particular thing on website. They are always in hurry and want a quick response instead of waiting for a minimum time for the required response to be shown on the screen. At times they don't even understand that this is nothing but a software which is running behind the website's page and which is made by people. Hence there can be functional errors or bugs in terms of software. I've read Jason's blog and your stuffs' comments. Those were really interesting as you said. But according to me the way he penned down is not a friendly approach. We, common people, must let you know about the problems whenever we find it at your site so that you can solve those ASAP for us. We have to understand that it's for our concern. To you, Ryanair stuffs, our pledge is to check your site everyday whether it's really working on properly or not. Hope for the best guys! It’s good to hear that you have willingness to provide a good and reliable customer service. The fact which you have raised against the visitor of your site is true in most of the cases. It happens really that people don’t follow the proper instruction to search a particular thing on website. They are always in hurry and want a quick response instead of waiting for a minimum time for the required response to be shown on the screen. At times they don’t even understand that this is nothing but a software which is running behind the website’s page and which is made by people. Hence there can be functional errors or bugs in terms of software. I’ve read Jason’s blog and your stuffs’ comments. Those were really interesting as you said.

But according to me the way he penned down is not a friendly approach. We, common people, must let you know about the problems whenever we find it at your site so that you can solve those ASAP for us. We have to understand that it’s for our concern.

To you, Ryanair stuffs, our pledge is to check your site everyday whether it’s really working on properly or not. Hope for the best guys!

]]> By: Ryanair: cheap flights and cheap jibes : Dan Wilson : eBay expert, social networking, online community, ecommerce, stuff http://cottageblogger.com/2009/02/ryanairs-take-on-customer-service-a-lesson-for-us-all/comment-page-1/#comment-960 Ryanair: cheap flights and cheap jibes : Dan Wilson : eBay expert, social networking, online community, ecommerce, stuff Thu, 26 Feb 2009 00:25:20 +0000 http://cottageblogger.com/cottage-rental-basics/ryanairs-take-on-customer-service-a-lesson-for-us-all#comment-960 [...] People like us certainly wouldn’t spend a few minutes writing a blog post about bargain airline Ryanair and linking to pages that detail this silly little affair in the hope that people looking for cheap flights to France, Germany, Italy and Spain from Gatwick, Luton, Stansted and Heathrow (to name a few!) might find those pages before the official Ryanair website. [...] [...] People like us certainly wouldn’t spend a few minutes writing a blog post about bargain airline Ryanair and linking to pages that detail this silly little affair in the hope that people looking for cheap flights to France, Germany, Italy and Spain from Gatwick, Luton, Stansted and Heathrow (to name a few!) might find those pages before the official Ryanair website. [...]

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